Inpatient Experience Survey underway in Mayo University Hospital
THE sixth national Inpatient Experience Survey is now underway in Mayo University Hospital.
This annual survey - the largest of its kind in Ireland - offers patients the opportunity to share their experiences of healthcare and tell us what is working well and what improvements they believe are necessary. This provides a clear picture of the safety and quality of care in Irish hospitals, as seen through the eyes of patients.
Almost 32,000 patients are eligible to participate in this year’s survey.
The first survey took place in Ireland in 2017. Since then, over 61,000 patients have taken part and shared their experiences of hospital care.
In 2022, 44% of invited patients responded, highlighting the strong desire of patients to talk about their experiences in order to bring about meaningful change.
The survey asks a total of 52 questions on topics such as admission to hospital, care and treatment on the ward, trust in hospital staff, respect and dignity, and discharge from hospital. All patients aged over 16 years who spent 24 hours or more in Mayo University Hospital and were discharged during the month of May are eligible to participate in the survey.
HIQA’s director of National Care Experience Programme, Rachel Flynn, said: “I would like to encourage all eligible patients to tell us about their recent experiences of care in Mayo University Hospital. By sharing your views, you will provide us with invaluable information on the improvements that are necessary to deliver a more person-centred health service in your area. It is by listening and learning from your experiences that we can bring about effective and sustainable changes across the healthcare services.”
Ann Cosgrove, interim CEO, Saolta University Health Care Group, commented: “The National Inpatient Experience Survey offers an important opportunity to gain insights directly from our patients about the quality of the care they received in our hospitals. By listening and responding to these insights we can develop better services and improve the culture of person-centred care across our health services.
“I would encourage all eligible patients to complete the survey and have your say; whether it was a positive or negative experience please share your feedback so we can do better.”
To find out more about the survey, visit the website https://yourexperience.ie/.